This is Webby Enterprises LLC’s (“WEBBY”, “WebbyTech”, “Webby Enterprises”, “we”, or “our”) Network and Server Maintenance Policy. This policy discusses the ways in which we maintain our technology to improve and administer the Services (as defined in the Terms of Service) and how you will be impacted by these actions. Capitalized terms used but not defined in this policy have the meaning given to them in our Terms of Service.
We offer a 100% uptime commitment. We will use our commercially reasonable efforts to provide the Services twenty-four (24) hours a day, seven days a week. However, in order to operate in an efficient and secure manner, servers and network equipment require routine maintenance and upgrades (“Scheduled Downtime”) and you acknowledge that from time to time the Services may be unavailable for various reasons, including to to ScheduleD Downtime or causes beyond our control. We will provide commercially reasonable efforts to minimize any other disruption, inaccessibility, or inoperability of our servers and network equipment but we are not responsible for the unavailability.
Planned outages, including Scheduled Downtime, during these periods will not fall under our SLA commitment. Webby Enterprises LLC will make a reasonable effort to advise customers as far in advance as possible of any predicted extended outages.
Definitions. Three types of maintenance downtimes are defined:
b. Intervals. The Scheduled Downtime intervals are as follows (all times are Eastern Time):
c. Limitations. This Maintenance Policy includes but is not limited to:
*Major system upgrades may require additional Scheduled Downtime*